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Privacy Policy

Effective Date: 07/09/2025

1. Introduction

At CCM Cleaning Solutions (“we”, “us”, “our”), we respect your privacy and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 GOV.UK. This policy explains how we collect, use, protect, and share your personal data when you visit our website or use our services.

2. Data Controller

CCM Cleaning Solutions is the data controller, responsible for handling your personal information.

3. Data We Collect

  • Identity & Contact Data: Name, email, phone number, business or property address provided when requesting a quote or contacting us.

  • Technical Data: IP address, browser type, and other analytics collected via cookies (see Cookie Policy).

  • Communications: Emails or messages exchanged with us.

4. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and provide quotes.

  • Deliver our cleaning services.

  • Send updates related to your request or service.

  • Improve our website and offerings.

  • Comply with legal obligations or prevent fraud.

5. Legal Basis for Processing

Our processing of personal data is based on one or more of the following legal grounds:

  • Contractual necessity — to deliver services you requested.

  • Legitimate interests — for business, security, and improvement purposes.

  • Legal obligation — where required by law.

  • Consent — only when you sign up for marketing (if applicable).

6. Sharing Your Data

We may share your data with:

  • Service providers who assist in delivering services.

  • Payment processors (if applicable).

  • Legal authorities when required by law.

We do not sell or rent your personal data.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the original purpose—after which we securely delete or anonymize it. If legal obligations require longer retention, we will comply.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data.

  • Request correction of inaccurate data.

  • Request erasure (“right to be forgotten”).

  • Object to or restrict processing.

  • Data portability (receive your data in a structured format).

  • Withdraw consent where applicable.

To exercise your rights, please contact us.

9. Data Security

We use appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

10. Links to Other Websites

Our website may contain links to third-party sites. We have no control over their content or privacy practices, and are not liable for them.

11. Policy Changes

We may update this Privacy Policy. Any changes will be posted with an updated “Effective Date.”